Soft Skills & Corporate Training

TLEC has teamed up with POWERPACK – LEBANON to help any industry enhance its workforce performance, productivity and pro-activity in various feasible, practical and measurable ways that work to ultimately achieve the desired outcomes.

Business Management & Strategy

This set of workshops is found to be of utmost value to Departmental Heads, Managers, and Leaders

Courses include:

• Change management
• Strategic Management
• Lead
• Situational Leadership
• Habits of Highly Effective Leaders
• The Customer Driven Organization
• Strategic Planning Tools

Managerial and supervisory skills

• The Passé Par Tout Manager
• The Skilled Supervisor
• General Organizational Skills
• Managerial Development Program
• Supervisory Development Program

Administrative and clerical skills

• The Perfectly Organized Personal Assistant
• Administrative Linear Workflow
• Telephone Etiquette
• Professional Business Writing
• Filing and Archiving
• Effective Multitasking

Sales and Marketing

• Consultative Selling
• Problem Solving and Decision Making
• Selling the Invisible
• Means to Maximizing Sales with Existing Accounts
• Identifying and Avoiding Common Sales Negotiation Mistakes
• Telemarketing Essentials
• Writing for Sales and Advertising on Social Media Platforms
• Mind Mapping

Communication

• Mastering Face to Face Communication
• Conversational Business
• English Languages (please contact us for choice)
• Presentation and Public Speaking
• Business Etiquette and Professionalism
• Writing for Sales and Advertising
• Professional Business Writing
• Report Writing
• Body Language
• Merrill Reid Behavioral Styles
• Emotional Intelligence
• Corporate Grooming
• Etiquette and Fine Dining

Occupation Specifics and Customer Service

• The Customer Focused Cashier
• The Rapport Building Waiter
• The Hospitable Hostess
• Teller Essentials
• The Kind Nurse
• The Reliable Valet Parker
• Delivery of Satisfaction
• The Hospitable Helper
• Structured Commercial Cleaning
• The Effective Security Guard

Training

• Designing and Developing Training Material
• The Memorable Trainer
• TTT Introduction to OSH Training
• Introduction to Safety Training OSH
• Training Development
• Conducting OSH Training
• Annual Training Plans

Hospitality

• Upselling, Suggestive Selling, Cross-Selling
• Guest Retention
• Service Skills for Room Division
• Service Skills for Waiting Staff
• World Class Guest Service for Front office
• Telephone skills for Hotels
• Hospitality Etiquette and Professionalism
• Turning Complaints to Business Opportunities
• Quality and Beyond
• Event Planning and Management
• Restaurant Management

Safety and Health

• First Aid, CPR and the Heimlich Maneuver
• Occupational Safety Program
• Safety Committee Implementation
• Risk assessment and Risk Control
• Fire Fighting Program

Customer Service

• Customer Service Mindset
• Handling Complaints and Difficult Customers
• Viewing Difficult Customers as Potential Opportunities
• The X Factor in Customer Service

Human Resourcing

• Recruiting, Training, Developing and Retaining Talents
• Performance Appraisal and Key Performance Indicators
• Developing Graduates as Business Leaders
• Identifying Operational Training Needs Analysis
• The Many Roles of an Effective HR Assistant

Consulting

• Mystery Shopping
• Setting up the Franchise
• Cleaning Industry Management Structure
• Department Set up
• In-House Training Academy
• Set up Annual Training Plans
• Risk Management
• Auditing

Occupational Safety and Health

Check the long list of programs related on and schedules on http//:www.theppack.com