Soft Skills & Corporate Training

TLEC has teamed up with POWERPACK – LEBANON to help any industry enhance its workforce performance, productivity and pro-activity in various feasible, practical and measurable ways that work to ultimately achieve the desired outcomes.

Business Management & Strategy

This set of workshops is found to be of utmost value to Departmental Heads, Managers, and Leaders

Courses include:

  • Change management
  • Strategic Management
  • Lead
  • Situational Leadership
  • Habits of Highly Effective Leaders
  • The Customer Driven Organization
  • Strategic Planning Tools

Managerial and supervisory skills

  • The Passé Par Tout Manager
  • The Skilled Supervisor
  • General Organizational Skills
  • Managerial Development Program
  • Supervisory Development Program

Administrative and clerical skills

  • The Perfectly Organized Personal Assistant
  • Administrative Linear Workflow
  • Telephone Etiquette
  • Professional Business Writing
  • Filing and Archiving
  • Effective Multitasking

Sales and Marketing

  • Consultative Selling
  • Problem Solving and Decision Making
  • Selling the Invisible
  • Means to Maximizing Sales with Existing Accounts
  • Identifying and Avoiding Common Sales Negotiation Mistakes
  • Telemarketing Essentials
  • Writing for Sales and Advertising on Social Media Platforms
  • Mind Mapping


  • Mastering Face to Face Communication
  • Conversational Business
  • English Languages (please contact us for choice)
  • Presentation and Public Speaking
  • Business Etiquette and Professionalism
  • Writing for Sales and Advertising
  • Professional Business Writing
  • Report Writing
  • Body Language
  • Merrill Reid Behavioral Styles
  • Emotional Intelligence
  • Corporate Grooming
  • Etiquette and Fine Dining

Occupation Specifics and Customer Service

  • The Customer Focused Cashier
  • The Rapport Building Waiter
  • The Hospitable Hostess
  • Teller Essentials
  • The Kind Nurse
  • The Reliable Valet Parker
  • Delivery of Satisfaction
  • The Hospitable Helper
  • Structured Commercial Cleaning
  • The Effective Security Guard


  • Designing and Developing Training Material
  • The Memorable Trainer
  • TTT Introduction to OSH Training
  • Introduction to Safety Training OSH
  • Training Development
  • Conducting OSH Training
  • Annual Training Plans


  • Upselling, Suggestive Selling, Cross-Selling
  • Guest Retention
  • Service Skills for Room Division
  • Service Skills for Waiting Staff
  • World Class Guest Service for Front office
  • Telephone skills for Hotels
  • Hospitality Etiquette and Professionalism
  • Turning Complaints to Business Opportunities
  • Quality and Beyond
  • Event Planning and Management
  • Restaurant Management

Safety and Health

  • First Aid, CPR and the Heimlich Maneuver
  • Occupational Safety Program
  • Safety Committee Implementation
  • Risk assessment and Risk Control
  • Fire Fighting Program

Customer Service

  • Customer Service Mindset
  • Handling Complaints and Difficult Customers
  • Viewing Difficult Customers as Potential Opportunities
  • The X Factor in Customer Service

Human Resourcing

  • Recruiting, Training, Developing and Retaining Talents
  • Performance Appraisal and Key Performance Indicators
  • Developing Graduates as Business Leaders
  • Identifying Operational Training Needs Analysis
  • The Many Roles of an Effective HR Assistant


  • Mystery Shopping
  • Setting up the Franchise
  • Cleaning Industry Management Structure
  • Department Set up
  • In-House Training Academy
  • Set up Annual Training Plans
  • Risk Management
  • Auditing

Occupational Safety and Health

Check the long list of programs related on and schedules on http//